Kela88 FAQ — All your questions answered here

No, kela88 policy allows each person to hold only one account. Opening multiple accounts is strictly prohibited and, if detected, both accounts may be permanently closed. If you're having trouble with your account, contact support — there's no need to open a new one.

kela88 verifies all users to maintain security and prevent fraud. The KYC (Know Your Customer) process requires you to submit a photo of your NID or passport. Once verified, you'll have full access to all features, including withdrawals.

When you make your first deposit after opening a new kela88 account, the welcome bonus is added automatically. For current bonus details, Promotions Visit the page. Read the bonus terms and conditions carefully, as withdrawals are only available once wagering requirements have been met.

First, make sure you are entering the correct username and password. Check that Caps Lock is turned off. Clear your browser cache and cookies, then try again. If the problem persists, use the "Forgot Password?" option. If you still can't log in, contact kela88 live support.

Log In On the page, click the "Forgot Password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to your mobile or email. Use it to create a new password. If you don't receive the OTP, check your spam folder or click "Resend".

Yes, after multiple incorrect password attempts, kela88 may temporarily lock your account as a security measure. Wait 15-30 minutes and try again. If the problem continues, contact support for a quick resolution.

After logging in, go to the "Deposit" option from your dashboard. Choose your preferred payment method — Mobile Banking, Nagad, Rocket, or bank transfer. Enter the amount and follow the on-screen instructions to complete the transaction. Most deposits on kela88 are credited to your account within minutes. For more details, Deposit Visit the page.

The minimum deposit on kela88 varies by payment method. For Mobile Banking and Nagad, it typically starts from BDT 500. For the latest information, Deposit Confirm via the page or contact the support team.

Your balance usually updates within 1–5 minutes after a deposit. If it takes more than 15 minutes, contact kela88 support with your transaction ID or a screenshot of the payment. If the payment was successful, the issue will be resolved promptly.

Once your KYC verification is complete, you can withdraw from kela88. Go to the "Withdrawal" option in your dashboard, enter the amount and payment method. Processing typically takes 24–72 hours. Make sure your bonus wagering requirements are fulfilled before requesting a withdrawal.

Yes, you can cancel a withdrawal on kela88 as long as it is still being processed. Use the cancel option in the "Pending Withdrawals" section of your dashboard. Once a withdrawal has been approved, it cannot be cancelled. If urgent, contact support immediately.

Withdrawal limits on kela88 vary based on your account verification level and payment method. Fully verified accounts typically enjoy higher limits. To check the latest policy, Terms and Conditions Check the page or contact support.

kela88 offers several types of bonuses. New members receive a welcome bonus and free bets. Regular members can enjoy reload bonuses, cashback, and loyalty points. Special promotions are also available during festive seasons. To see the latest offers, Promotions Visit the page.

A wagering requirement specifies how many times you must bet the bonus amount before withdrawing. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to place a total of BDT 20,000 in bets. Each bonus on kela88 has its own terms — Promotions Full details are listed on the page.

A bonus code field is available during deposit or registration on kela88. Enter your code in the designated field and confirm. Codes that have expired or been entered incorrectly will not be applied. To get the latest bonus codes, Promotions Visit the page.

kela88 offers betting on cricket, football, tennis, badminton, kabaddi, and all other major sports worldwide. Special odds are available for Bangladesh cricket matches and the IPL. Both live betting and pre-match betting options are available. For more details, Sports Visit the page.

kela88 casino offers hundreds of games including slots, blackjack, roulette, baccarat, and live dealer games. The game lobby keeps new releases and popular titles separately organized for easy browsing. Casino & Game Lobby View the complete list on the page.

To access the bingo games on kela88, Bingo Go to the page. Purchase a card and match the numbers as they are drawn. Complete the required pattern to win. You can buy multiple cards to improve your chances of winning at bingo.

If a match or event on kela88 is cancelled, the stake for the affected bet is generally refunded to your account. Specific terms and conditions may apply in certain cases. For full details, Terms and Conditions Visit the page.

Yes, kela88 uses SSL encryption to keep all data secure. Your personal information and financial transactions are fully encrypted. kela88 never sells or shares your data with third parties. For more details, Privacy Policy Visit the page.

Go to Security under your kela88 account settings to enable 2FA. You can add a second layer of protection using an OTP sent to your mobile number or an authenticator app. This significantly reduces the risk of your account being compromised.

Contact kela88 support immediately and request a temporary suspension of your account. Change your password right away if possible. If you notice any unusual messages on your registered email or mobile, report them to support at once.

Yes, kela88 lets you set your own daily, weekly, or monthly deposit and betting limits. This feature is available under the "Responsible Gambling" section in your account settings. For more information, Responsible Gaming Visit the page.

Yes, kela88 offers the option to activate self-exclusion or a cooling-off period. To temporarily deactivate your account for a set period, submit a request to support or use your account settings. Responsible gambling is our top priority.

For any issue, kela88 live chat support offers the fastest resolution. To reach us by email, write to [email protected]. For responsible gambling enquiries, Responsible Gaming Full details are available on the page.